Terms of Use

01

About These Terms

This website is operated by Dragonfly Counselling & Wellness, located at 14 Borden Street in Brantford, Ontario. In these terms, "we," "us" and "our" refer to Dragonfly Counselling & Wellness, and "you" refers to anyone who visits or uses this site.

If you don't agree with these terms, please don't use the site. You're always welcome to call or email us instead.

02

Information Only, Not Therapy

The content on this website is for general information only. It isn't counselling, therapy, diagnosis or medical advice, and it isn't a substitute for care from a qualified professional who knows your situation.

Visiting this site, sending us a message or filling out our contact form does not make you a client or create a therapeutic relationship. That relationship begins only once you've completed intake and consent with one of our therapists.

03

Not for Emergencies

This website, our email and our contact form are not monitored for emergencies. Please don't use them to reach us in a crisis.

04

Booking & Services

• Online booking: appointments are booked through Jane, our secure booking system. When you use Jane, Jane's own terms and privacy policy also apply.
• Our policies: fees, cancellations, payment and confidentiality are covered in our Client Policies, which apply once you book with us.
• Services and availability: the services on this site, including those listed under Beyond the Therapy Room, may change over time. Although a service or therapist is listed on our website, this doesn't guarantee that appointments are currently available.
• Eligibility: some of our programs, such as our Psychiatry Program, have eligibility requirements. If you're interested in one of these programs, please contact us to confirm eligibility.

05

Accuracy of Information

We work to keep this website accurate and up to date, but details such as fees, services, therapist availability and program information can change. We may update the site at any time without notice. Before making a decision based on information you've read here, please contact us to confirm the details are current.

06

Our Content

The text, photos, logo, dragonfly artwork and design on this website belong to Dragonfly Counselling & Wellness or are used with permission.

You're welcome to share links to our pages or print a page for your own personal use. Please don't copy, change or reuse our content for commercial purposes, or use our name or logo in a way that suggests we endorse you, without our written permission.

07

Using the Site Respectfully

When using this website, please don't:

• Send false, misleading or someone else's information through our forms
• Send spam, advertising or harmful messages
• Try to access parts of the site or our systems you're not authorized to use
• Interfere with the site's security or how it works for others

08

Links to Other Websites

Our site links to other websites, such as Jane, crisis lines and community resources. We share these links to be helpful, but we don't control those sites and aren't responsible for their content, availability or privacy practices.

09

Limitation of Liability

This website is provided "as is." We can't promise it will always be available, error-free or free of viruses.

To the extent permitted by law, Dragonfly Counselling & Wellness is not responsible for any loss or harm that results from using this website or relying on its content. This does not affect the professional responsibilities our therapists have to their clients.

10

Your Privacy

How we collect, use and protect your information is explained in our Website Privacy Policy, which is part of these terms.

11

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

12

Changes to These Terms

We may update these terms from time to time. When we do, we'll post the new version here and update the effective date at the top of the page. Continuing to use the site after changes are posted means you accept the updated terms.