What does therapy cost, and do you offer a sliding scale?
We also offer sliding scale options, because cost should never be the reason you don't get help. Just ask when you reach out.
Do you accept insurance or direct billing?
Yes. We bill most extended health benefit plans directly, so you're not stuck paying upfront and chasing reimbursement. Check with your provider to confirm your plan covers mental health services.
We're also an approved provider under the Non-Insured Health Benefits (NIHB) program, offering counselling at no cost to eligible First Nations and Inuit clients.
How do I know if you're the right therapist for me?
Finding the good therapist is like finding a comfy pair of shoes, sometimes you gotta try a few before one feels right!
During your first session, you can get a sense of whether you feel comfortable with our approach. If you don't feel it's a good fit, we're happy to help you find another professional who may be a better match for your needs.
Do you offer in person or virtual?
Yes, we offer in person sessions in Brantford and offer phone and virtual sessions.
Is what I share in therapy confidential?
Yes, everything shared in therapy is confidential. There are legal exceptions, such as if you are at risk of harm to yourself or others, but otherwise, your privacy is a top priority. Your therapist will explain confidentiality in detail during your first session.
What if I need to cancel or reschedule an appointment?
We understand that life happens. If you need to cancel or reschedule, please provide at least 24 hours' notice to avoid a cancellation fee. If you miss a session without prior notice, the full session fee may apply.